The Universal Group has been supplying leaf springs and related suspension components to the heavy, medium and light duty truck and trailer parts industry for over 35 years. We are known for selling quality parts at a competitive price, and our customer service is second to none.
Based in Pennsauken, New Jersey, and with a second location in Arlington, Texas, the company has its roots in the leaf spring business, but has expanded over the years into a wide array of suspension parts, as well as steering and brake components. The company has a long history of developing and sourcing products around the world, as well as distributing some of the best known USA brands including Hendrickson, Gabriel, Reyco Granning, SAF Holland, Goodyear, Clevite, L&H Threaded Rods, Watson & Chalin, Elgin Industries and many others. We are continuously expanding our breadth of product to better serve our customers.
Our continuing success is a reflection of the commitment and dedication of our employees, their enthusiasm and energy is indeed the driving force of the company and our most vital asset. We are an industry leader in customer service, with a customer satisfaction rating of over 97%. We are customer focused, and pride ourselves on the industry knowledge of our customer service personnel. Many of our employees have been with us for over 25 years, and the same can be said for many of our customers and suppliers. We are intentional and proactive about building that knowledge base, with regularly scheduled product training sessions for staff and customers both on site and at supplier locations. Special orders are always welcome, and stock orders placed by 3:30 PM ship out the same day.
While our Engineers and Quality Control and Quality Assurance personnel work tirelessly on product development and process improvements in the regular course, it’s really the entire team here at The Universal Group across all divisions and departments that ensures that we are living our mission day to day. We are committed to meeting or exceeding our customers’ requirements by providing quality products on time, and we are dedicated to increasing customer satisfaction through continual improvement of our products, services and quality management system.
Our philosophy is to do the right thing. This applies to how we select products, how we go to market, how we treat our employees, and how we treat our customers and suppliers.